Welcome to AAON Controls Tech Support

On this site you will find the latest version of software releases. Prior to downloading any of the files on this site, please open and read the instruction file corresponding to that specific link. This will not only explain how to download and install the file, but it will also prevent you from downloading the wrong or unnecessary files. It is recommended that you download from here ONLY when advised to do so by AAON® Controls Support! Please refresh your browser each time you access this page to ensure you access the most recent information.

To access the Software Update Matrix for updating devices in the field, click here:
Software Update Matrix

To access the System Manager and Hand Held VCCX2 Setpoint and Configuration Worksheets, click here:
Handheld

Interactive

To access ALL current AAON Controls documentation, click on this link:
AAON Control Manuals

AAON Controls Support uses Cisco Webex software to perform remote technical support. This video shows how to add the Webex extension to Chrome:

During remote support, AAON will provide a link to the pre-session form.


For NEW Prism 2 Installations, click on this link:
Prism 2 Software New Installations

1. Prism 2 Software

What is Prism 2?

Prism 2 is a complete Windows-based graphical interface that allows you to interact with your AAON digital controls. Prism 2 software is compatible with Microsoft Windows 10. For further system requirements, please refer to the Prism 2 Technical Guide.

Prism 2 Software Installation

Current version: 5.0.36
Build date: 04-28-22 

Prism 2 Software Installation

Prism 2 Software Update

Current version: 5.0.36
Build date: 04-28-22 

Prism 2 Software Update

Support Information

AAON provides Prism 2 installation and configuration support. Support for all telephone services is available Monday through Friday, 7:00 A.M. to 5:00 P.M., Central Standard Time.

Prism 2 Technical Guide

Prism 2 VCCX2 Configuration and Setpoints Worksheets

Please “click” on the following link to open the instruction sheet on how to download and install Prism 2 to your computer. This download works the same for updating previous installations and new installations. 

Prism 2 Instructions


2. USB Drivers

Why are USB drivers needed?

The USB Drivers are needed to communicate with your system through Prism 2 either by using a CommLink 5 or USB-Link 2. After downloading Prism 2, you will need to download the USB Driver files onto your computer's C:\ drive and then run the installation.

Please “click” on the following link to open the instruction sheet on how to download and install USB Drivers for all AAON Products.

USB Drivers Instructions

CAUTION: Make sure that a USB-Link 2, CommLink 5, or any other hardware is not plugged into your computer's USB ports while performing the USB driver installation. 

USB Drivers Files

If you are having a difficult time finding what COM port number the CommLink 5 and/or USB-Link 2 is using, please “click” on the following link to open the instructions.

Finding the USB COM Port Number


3. Updating the SD Card Screens in the Modular Service Tool SD and System Manager SD

(Please note: Updating the SD card DOES NOT update the internal software of the Modular Service Tool SD or System Manager SD. Also, needing to update the SD card does not necessarily mean that you also need to update your Service Tool's internal software. Please consult Technical Support with any questions.)

If you were advised to update your SD card by AAON Control’s Support Department, you will need to download the file “Modular-HH-Screens.zip” onto your computer and copy and paste its contents to your SD card. In most cases you will be advised to update your SD card and your software. Please note that this process will simply update the contents of your SD card but it will not update your Modular Service Tool SD software nor will it update your System Manager SD Software.

Please “click” on the following link to open the instruction sheet on how to update your Modular Service Tool’s SD card and your System Manager’s SD card.

SD Card Update Instructions

File for updating the SD Card Screens (Modular-HH-Screens) - 05-19-22

4. Modular Service Tool SD: Updating the Service Tool's Internal Software

Note: When updating to version 1.12 or above, please update the SD card to the latest HH screens.

This update can be done in two different ways. If you have multiple Modular Service Tool SDs, then the easiest way to update them is by using one Modular Service Tool SD to update the rest. To do so, one of the Service Tools must have software version 1.05 or higher.

If you only have one Modular Service Tool SD, then the only way to perform this update is by using Prism 2. 

1st Option: Please “click” on the following link to open the instruction sheet on how to update your Modular Service Tool SD software with another Service Tool SD.

Updating the Modular Service Tool SD with another Modular Service Tool SD Instructions

File for updating to the latest Modular Service Tool SD software with another Modular Service Tool SD (Modular-HH-Screens) - 05-19-22

2nd Option: Please “click” on the following link to open the instruction sheet on how to update your Modular Service Tool SD software with Prism 2.

Updating the Modular Service Tool SD with Prism 2 Instructions

File for updating the latest Modular Service Tool SD software with Prism 2 (SS1063 – version 1.13)

5. System Manager SD: Updating the System Manager SD’s Internal Software 

This update can be done in two different ways. If you have a Modular Service Tool SD version 1.05 or higher, you may use it to update your System Manager SD.

If you have a System Manager SD but no Modular Service Tool SD or if your Modular Service Tool SD version is not 1.05 or higher, then the only way to perform this update is by using Prism 2. 

1st Option: Please “click” on the following link to open the instruction sheet on how to update your System Manager SD’s software with a Modular Service Tool SD.

Updating the Modular Service Tool SD with another Modular Service Tool SD Instructions

File for updating to the latest System Manager SD software with the Modular Service Tool SD (Modular-HH-Screens) - 05-19-22


2nd Option: Please “click” on the following link to open the instruction sheet on how to update your System Manager SD software with Prism 2.

Updating the System Manager SD with Prism 2 Instructions

File for updating to the latest System Manager SD software with Prism 2 (SS1068 version 1.12)

6. PT Link II: Updating Your PT-Link II Software & Other Files

Please “click” on the following link to open the instruction sheet on how to update your PT-Link II software with Prism 2.

Updating your PT-Link II with Prism 2 Instructions

File for updating the latest PT-Link II devices with Prism 2 (SS1035)

File for downloading the PT-Link & PT-Link II Set Up Files and Utilities For All Protocols - Released 7-27-18

AAON Controls Support uses FieldServer Toolbox software from Sierra Monitor 
(Field-Server) to assist troubleshooting PTLink - BACnet, LON, or N2 boards to assist commissioning issues or field-server related errors. Please go to www.sierramonitor.com, left click on resource center, click on software downloads, then locate the Field Server Toolbox 

http://www.sierramonitor.com/customer-care/resource-center?filters=software-downloads

NOTE: AAON does not maintain or control these sites, and accordingly, we make no guarantee concerning the accuracy, reliability, or currency of the information found there. 

For updating the PT Link protocessor to the latest available firmware for PTLink II BACnet4, LON-3, or N2-4 boards, choose one of these files and click on the instructions:

Instructions
BACnet4

LON-3

N2-4

If your config file is corrupted, missing, or not working, here are the default config files for each BACnet4, LON-3, and N2-4:

BACnet4.config

LON-3.config

N2-4.config

7. VCCX2 Controllers: Updating the Internal Software (SS1088)

This update can be done in two different ways. If you have a Modular Service Tool SD version 1.05 or higher, you may use it to update the VCCX2 Controller.

If your Modular Service Tool SD version is not 1.05 or higher, then the only way to perform this update is by using Prism 2. 

1st Option - Updating with the Modular Service Tool SD: Please “click” on the following link to open the instruction sheet on how to update the VCCX2 software with a Modular Service Tool SD.

Updating the VCCX2 with the Service Tool SD Instructions

File for updating the VCCX2 with the Modular Service Tool SD (Modular-HH-Screens) - 05-19-22

2nd Option - Updating with Prism 2: Please “click” on the following link to open the instruction sheet on how to update the VCCX2 software with Prism 2.

Updating the VCCX2 with Prism 2 Instructions

File for updating the VCCX2 with Prism 2 (SS1088, version 1.66 - 01-20-22)

8. VCC-X Controllers: Updating the Internal Software (SS1079)

This update can be done in two different ways. If you have a Modular Service Tool SD version 1.05 or higher, you may use it to update the VCC-X Controller.

If your Modular Service Tool SD version is not 1.05 or higher, then the only way to perform this update is by using Prism 2. 

1st Option - Updating with the Modular Service Tool SD: Please “click” on the following link to open the instruction sheet on how to update the VCC-X software with a Modular Service Tool SD. Note: You can also use the Modular Service Tool to update the VCC-X to VCCX2

Updating the VCC-X with the Service Tool SD Instructions

File for updating the VCC-X with the Modular Service Tool SD (Modular-HH-Screens) - 05-19-22

2nd Option - Updating with Prism 2: Please “click” on the following link to open the instruction sheet on how to update the VCC-X software with Prism 2.

Updating the VCC-X with Prism 2 Instructions

File for updating the VCC-X with Prism 2 (SS1079, version 3.36 - 10-26-17)

9. VCB-X Controllers: Updating the VCB-X's Internal Software

This update can be done in two different ways. If you have a Modular Service Tool SD version 1.05 or higher, you may use it to update the VCB-X Controller.

If your Modular Service Tool SD version is not 1.05 or higher, then the only way to perform this update is by using Prism 2. 

1st Option: Please “click” on the following link to open the instruction sheet on how to update the VCB-X software with a Modular Service Tool SD.

Updating the VCB-X with the Service Tool SD Instructions

File for updating the VCB-X with the Modular Service Tool SD (Modular-HH-Screens) - 05-19-22

2nd Option: Please “click” on the following link to open the instruction sheet on how to update the VCB-X software with Prism 2.

Updating the VCB-X with Prism 2 Instructions

File for updating the VCB-X with Prism 2 (SS1051, version 3.53 - 01-30-20)

10. RSM Modules: Updating the RSM Modules' Internal Software

Recommended: If you have a Modular Service Tool SD version 1.05 or higher, you may use it to update the RSM Modules. Refer to the instructions below for updating RSM modules with the Modular Service Tool SD.

Updating the RSM with the Service Tool SD Instructions

File for updating the RSM with the Modular Service Tool SD (Modular-HH-Screens) - 05-19-22

2nd Option: Please “click” on the following link to open the instruction sheet on how to update the RSM software with Prism 2.

Updating the RSM with Prism 2 Instructions

File for updating the RSMV & RSMV-HP with Prism 2 (SS1072, version 3.03) - 02-4-20

File for updating the RSMD & RSMSD with Prism 2 (SS1067, version 3.16) - 05-13-22

11. E-BUS Modules: Updating the E-BUS Modules' Internal Software

Recommended: If you have a Modular Service Tool SD version 1.05 or higher, you may use it to update the E-BUS Modules. Refer to the instructions below for updating E-BUS modules with the Modular Service Tool SD.

Updating the E-BUS Module with the Service Tool SD Instructions

File for updating the E-BUS Module with the Modular Service Tool SD (Modular-HH-Screens) - 05-19-22

2nd Option: Note: The E-BUS Module software file(s) can be downloaded from the drop down list in the section below.

Updating the E-BUS Module with Prism 2 Instructions

Updating the EBUS Module with Prism 2 using a EBUS to USB Mini Adapter Board (ASM01979).


12. Complete List of Downloadable Software Files

ALL SOFTWARE FILES
VCCX2
RSMV
RSMV-HP
RSMVQ
RSMVQ2R
RSMVHPQ
RSMD
RSMSD
RSMD2R
RSMZ
MHGRV-X
MODGAS-X
MODGAS-X 10:1
MODGAS-XWR
MODGAS-XWR2
PREHEAT-X
VCC-X
VCB-X
MODULAR SERVICE TOOL SD
MODULAR SYSTEM MANAGER SD
MLPD5