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Experiencing issues with the AAON Rep Portal?

Common errors you may experience when navigating the AAON Rep Portal login.

Error 1: Authentication Failed at Login 

If you encounter an "Authentication Failed" message during login, it indicates an issue with your username or password. Please ensure the following: 

  • Username and Password: 
    • Double-check that both your username and password are entered correctly. 
    • If the issue persists, consider resetting your password or contact our support team for assistance. 


Error 2: Documents Not Generating (Documents Viewer) 

If you're facing issues with document generation, various factors may be contributing to the problem. For a prompt resolution, please reach out to our support team at marketing@aaon.com. Include a detailed description of the issue in your email, and our team will investigate and provide assistance. 


Error 3: “Invalid DSO” or “Rep Code Does Not Match” (Documents Viewer) 

If you receive an "Invalid DSO" or “Rep code Does Not Match”, take the following steps: 

  • Ensure the correct DSO is entered. 
  • Confirm that you have the right to access the job associated with the rep code 
  • Make sure “In My Territory” is selected for Type 


If both the DSO input and rep code are correct, yet the issue persists, please contact us for further assistance. Send an email to marketing@aaon.com with a detailed description of the problem, and our team will promptly respond to address your concerns.