Controls Tech Support

Software & Literature:

Welcome to AAON Controls Tech Support

On this site you will find the latest version of software releases. Prior to downloading any of the files on this site, please open and read the instruction file corresponding to that specific link. This will not only explain how to download and install the file, but it will also prevent you from downloading the wrong or unnecessary files. It is recommended that you download from here ONLY when advised to do so by AAON® Controls Support! Please refresh your browser each time you access this page to ensure you access the most recent information.

To access the Software Update Matrix for updating devices in the field, click here:

To access the System Manager and Hand Held VCCX2 Setpoint and Configuration Worksheets, click here:

To access ALL current AAON Controls documentation, click on this link:

AAON Controls Support uses Cisco Webex software to perform remote technical support. This video shows how to add the Webex extension to Chrome:

During remote support, AAON will provide a link to the pre-session form.

For NEW Prism 2 Installations, click on this link: